Privacy notice

Who we are

dialpip is operated by Fluvia FZC, Sharjah Publishing City Free Zone, United Arab Emirates. For anything about your personal data, write to us through the contact form on our home page.

Our role

For calls we answer on behalf of a restaurant, the restaurant decides why and how its guests' data is used, and we process it on its instructions. For our own website, demo requests and customer accounts, we are responsible for the data.

What we collect

• Details you give us, such as your name, restaurant, phone number and email.
• Account and billing information for restaurants that use dialpip.
• When a guest calls a restaurant that uses dialpip: the phone number, the time and length of the call, what was said, and any booking or order made.
• Basic technical information needed to run and secure the service.

Why we use it

• To provide the service: answering calls, taking bookings and orders, and showing them to the restaurant.
• To reply to demo requests and support customers.
• To bill customers and meet our legal obligations.
• To keep the service secure and working well.

We do not sell personal data and we do not use it for advertising.

Who we share it with

Only with service providers we rely on to run dialpip, such as hosting, telephony, speech and payment providers, under contracts that protect the data, and with authorities where the law requires it. Some providers process data outside the UAE, with appropriate safeguards in place.

How long we keep it

Only as long as needed for the purposes above. Call transcripts are kept for a limited period set with each restaurant, then deleted. Billing records are kept as long as UAE law requires.

Your rights

Under the UAE Personal Data Protection Law you can ask to access, correct or delete your personal data, to restrict or object to its use, and to receive a copy. If your request is about a call to a restaurant, we will pass it to that restaurant and help it respond. Write to us through the contact form.

Calls

Restaurants using dialpip let their guests know that calls are answered by an automated assistant. A guest can ask to speak to a member of staff at any time.

Changes

We will update this notice when our practices change and show the date at the top.